How do I specify a different CAD format?

• Locate and configure the desired Welker part number by using the provided configurators.
• In the Login area, enter your email address and password. New users will be prompted to register.
• Use the drop down menu to select a different format.

How do I specify a different Default CAD format?

• In the Login area, enter your email address and password. New users will be prompted to register.
• Select the 'My Account' option in the top menu bar
• Change the CAD format in the provided drop down list.

What are the system requirements for PARTserver?

• Accurate account details for Welker to verify.
• Supported browsers are Microsoft Internet Explorer 4.0 + or Netscape Navigator 4.0 +.
• Java script must also be enabled.

What should I do if I have a problem or question?

First see if your problem or question is addressed on our Help pages If you are still experiencing problems or need additional assistance:

• Downloading of models, configuration of browser or java script or site error messages, contact Welker Support
• Navigating through the welkerbearing.com website, placing an order or general product inquiries, contact Welker Support
• Product specifications and/or using our products with your application, contact Welker Support
• If none of the above apply, check our Contact Us page for additional email addresses.

For immediate assistance, contact us at (800) 229-0890 Monday through Friday between 9am and 4pm EST.

Technical Support

Preview screen is not displayed

To display preview of the selected parts, ActiveX control must be installed in your browser.

[1] If ActiveX is not installed in your browser, when a component is selected, a dialog appears beneath the toolbar with the message "This site might require the following ActiveX control:…"

Click the dialog beneath toolbar to install "ActiveX control"

Sometimes you will need to install the Cadenas part as a secondary action. Select Generate 3D preview and then double click the preview window when it fails to load. You should be prompted to load the ActiveX 3D viewer.

Select Install and then you can preview 3D components on this or any PARTsolutions enabled web site.

* In the case ActiveX control is not installed properly
In Internet Explorer, click Internet Options on the Tools menu. Click the Security tab.
Click Internet, and then click Custom Level button to open the Active X settings
Check "Prompt" or "Enable" for "Download signed ActiveX controls:"
Restore original settings when ActiveX is installed successfully.

Manual install

To obtain the web viwer for manual installation please visit www.partsolutions.com/webviewer

Java Must be installed for Firefox, Chrome etc

To display preview of the selected parts, JAVA must be installed in your browser.

Firefox 3.5 and above need Java 6 Fix level 16 + the same version works for both Firefox and Chrome.

See below for installation process of JAVA

Confirmation/Install

I click on the Preview link and nothing happens.

Most likely the problem is that you have JavaScript disabled. See this section for instructions on enabling JavaScript.

How do I enable Java Script.

Use the following set of instructions based upon your browser type.

Internet Explorer 4x

• Open Internet Explorer.
• Click Tools – Internet Options.
• Click the Security Tab.
• Under Web Content Zone, click the Internet icon.
• Click the Custom Level button.
• Under Scripting – Active Scripting, choose Enable.
• Click the OK button to save settings.

Other Browsers »

• Please refer to your browser documentation for how to enable Javascript.

How do I enable Cookies?

Use the following set of instructions based upon your browser type.

Internet Explorer 6x +

• Open Internet Explorer
• Click Tools – Internet Options.
• Click the Privacy Tab.
• On the Privacy tab, move the slider to Medium or a lower setting as needed to permit our web site to work properly. Note: See Internet Explorer Help for other cookie options.
• Click the OK button to save settings.

Internet Explorer 5x

• Open Internet Explorer
• Click Tools – Internet Options.
• Click the Security Tab.
• Select the Internet zone, and then click Custom Level.
• Scroll down to the Cookies section.
• For Allow cookies that are stored on your computer, optionally select Enable.
• For Allow per-session cookies, select Enable, and then click OK.

Netscape 6x

• Open Netscape.
• Click Edit – Preferences.
• In the Category pane, double-click Privacy and Security, and then click Cookies.
• Select either Enable cookies for the originating web site only or Enable all cookies, and then click OK.

Note: You can also manage cookies on a site-by-site basis. For more information about privacy and cookies, refer to Netscape Help.
Netscape 4.7x

• Open Netscape.
• Click Edit – Preferences.
• In the Category pane, click Advanced.
• In the Cookies group box, select either Accept all cookies or Accept only cookies that get sent back to the originating server, and then click OK.

Other Browsers 

Please refer to your browser documentation for how to enable cookies